Shipping & Production
Most products: approximately 7–10 business days. Grappling shorts: approximately 10–15 business days. Production may take longer during product launches, high-volume periods, holidays, large orders, or custom projects.
U.S.: approximately 3–7 business days after production, for an estimated total of 10–17 business days from order date for most products. International: approximately 7–21 business days after production, for an estimated total of 14–31 business days from order date. Customs processing may extend international delivery. Grappling shorts, custom orders, and large orders may need additional time.
Not currently. All orders are produced and shipped on the standard timelines shown on the product page and Shipping Policy. Delivery dates are estimates and can't be guaranteed.
Standard U.S. retail orders over $75 qualify for free shipping, applied automatically after discounts and before tax. This does not automatically apply to custom, bulk, Team & Unit, wholesale, hosted team-store, international, multi-address, or contract orders, shipping for those is confirmed separately before production.
Yes. International customers are responsible for customs duties, taxes, import fees, and other destination-country charges unless Roll Gear agrees otherwise in writing.
Tracking is sent after production is complete and the order is handed to the carrier. It can take a little time for the carrier to record the first scan, so tracking may not update immediately.
Email info@rollgearllc.com within 7 days of delivery with your order number and photos of the product, packaging, and shipping label. For missing packages or tracking issues, contact us promptly so we can review carrier options. Roll Gear isn't responsible for carrier delays from weather, customs, holiday volume, or other events outside our control, but we'll help with tracking and carrier information.
Returns & Exchanges
Most Roll Gear products are made to order after purchase, so returns and refunds are limited and handled case by case at Roll Gear's discretion, except where required by law. Please review the size chart on each product page before ordering.
Yes, one size exchange per order. The request must be submitted within 14 days of delivery, and the item must be unused, unwashed, unworn, and in original condition (no odors, stains, pet hair, or damage). The exchange must be for the same product and design; only the size can change. You're responsible for return shipping, and the replacement ships once we've received, inspected, and approved the returned item. If the requested size isn't available, we may offer store credit or another resolution.
Yes, free of charge within 24 hours of purchase. After 24 hours, production has typically started, and cancellations may be subject to a 20% restocking fee on the order subtotal to cover committed material and production costs.
Contact us within 7 days of delivery with your order number, clear photos of the issue, and photos of the packaging if it arrived damaged. Once verified, we may offer a replacement or refund depending on the circumstances and product availability.
Approved refunds go back to the original payment method, typically within 3–10 business days (your bank may take a little longer). Shipping charges are nonrefundable unless the issue was caused by Roll Gear. For example, an incorrect, damaged, or defective item.
Unless the item is damaged, defective, or incorrect: worn, washed, or used items; items with stains, odors, or pet hair; items damaged by the customer; clearance items; final-sale items; custom; and gift cards.
Custom, Team & Group Orders
Yes. Fill out the custom-order form with your name, email, an optional phone number, and a description of what you want (attach a PNG or PSD if you have a logo or reference image). We follow up within 24–48 hours to confirm we received it and start the design, send the design back for your review by email, and send an invoice once you approve it. Your order is placed once that invoice is paid.
Yes, bulk pricing runs from $80 per piece for a single item down to $57 each at 36–50 pieces, with a custom quote for 51 or more. Pricing assumes one shared approved design, one consolidated order, one payment, and one shipping destination; mixed sizes are allowed. Personalization (names, numbers, ranks) starts at $5 per item.
Yes, the Team & Unit Program. The Starter Order is 2–12 pieces at $65 each, ideal for design test runs, coaching gear, small squads, or limited reorders; pricing improves at higher quantities. It assumes one approved core design, one designated coordinator, one consolidated order, one payment, and one shipping destination, with mixed sizes allowed.
Yes. Verified military, law-enforcement, and public-safety organizations automatically receive the next pricing tier's rate on Team & Unit orders, regardless of quantity, no discount code needed. This is applied when your quote is prepared.
No. Shipping for custom, bulk, and Team & Unit orders is billed separately and confirmed before production.
We follow up within 24–48 hours to confirm your request and start the design. Once you approve the final design and the invoice is paid, your order enters production on the same timelines as standard items (see Shipping & Production above) larger or more complex orders may need more time.
Sizing & Care
Check the size chart on the product page you're ordering. Sizing can vary by product type, so always use the guide for that specific item rather than a general chart.
Care instructions are listed on the product page for the item you're ordering, since fabric and construction can vary by product.
Discounts
No, only one discount code can be applied per order.
Yes. Verified military and first-responder customers receive a discount, contact us at info@rollgearllc.com to request your code.