Política de reembolso

Returns & Exchanges

Most Roll Gear products are made to order after purchase. Because of this, returns and refunds are limited and handled case by case at Roll Gear LLC’s discretion, except where required by law. Please review the size chart on each product page before ordering.

 

One-Time Size Exchange

We allow one size exchange per order. To qualify, the request must be submitted within 14 days of delivery, and the item must be unused, unwashed, unworn, and in original condition; no odors, stains, pet hair, or damage. The exchange must be for the same product and design; only the size may change. The customer is responsible for return shipping. The replacement ships after the returned item is received, inspected, and approved. If the requested size is unavailable, Roll Gear may offer store credit or another resolution at its discretion.

 

Cancellations

Orders may be canceled within 24 hours of purchase at no charge. After 24 hours, production has typically begun, and cancellations may be subject to a 20% restocking fee applied to the order subtotal. This fee offsets material and production costs already committed to the order.

 

Damaged, Defective, or Incorrect Items

Contact us within 7 days of delivery with your order number, clear photographs of the issue, and photographs of the packaging if the order arrived damaged. Once verified, Roll Gear may provide a replacement or refund depending on the circumstances and product availability.

 

Refunds

Because products are made to order, refunds are issued at Roll Gear LLC’s discretion, except where required by law. Approved refunds go to the original payment method, typically within 3–10 business days; your bank may require additional time. Shipping charges are nonrefundable unless the issue was caused by Roll Gear, such as an incorrect, damaged, or defective item.

 

Not Eligible for Return or Refund

Unless damaged, defective, or incorrect: worn, washed, or used items; items with stains, odors, or pet hair; items damaged by the customer; clearance items; final-sale items; and gift cards.